Privacy Policy

This page is maintained by Samms Wellness Hub to explain how we handle the details you share with us.

What we collect

When you submit an enquiry or request a callback we collect your name, phone number, email address (where provided), your preferred callback time and the message you send us. If you contact us on WhatsApp, your WhatsApp profile name and number are visible to us within that conversation.

How we use it

To respond to your enquiry and answer product questions
To call you back at the time you requested
To arrange availability, pricing and delivery of items you ask about
To keep a simple record of enquiries so we can follow up properly

We do not sell your details, and we do not send marketing messages unless you ask us to.

Storage and access

Enquiry details are stored in our secure website database and are accessible only to Samms Wellness Hub staff who handle customer enquiries.

Your choices

You can ask us to correct or delete the details we hold about you at any time. Contact us at hello@sammswellnesshub.co.ke or +254 793 999 514 and we will action your request.